What we automate
Work that has to happen, but nobody should be doing by hand.
Two problems, because they are the two we have built most and can show you running. Everything else is in service of them.
By hand
Invoice raised by hand
Sent when someone remembers
Chased if anyone notices
Payment matched by eye
Numbers pulled together monthly
Automated
Raised from the job record
Sent on a schedule
Chased automatically
Reconciled on reference
Assembled continuously
The two we lead with
Back-office admin
Anything repetitive between systems you already pay for. Mostly not an AI problem — plumbing, which is cheaper and far more reliable.
- Raise, send and chase invoices on a schedule
- Match settled payments back to open invoices
- Move data between your CRM, accounts and spreadsheets without retyping
- Generate quotes, contracts and reports from a template
- Pull the weekly numbers into one place automatically
Enquiry handling
Everything between an enquiry arriving and someone answering it properly. That gap is where the revenue leaks.
- Capture enquiries from every channel into one place
- Route them to the right person with the context attached
- Draft a first response for a human to approve and send
- Chase automatically when nobody has replied
- Keep the full record against the contact, for audit or handover
Also in the toolkit
Used where the job needs it, not sold separately
Web and app development
React, Next.js, Node. Where an automation needs a real interface around it.
Shopify
Five years of storefronts. Store operations, product data and order flows are ordinary automation work.
AI where it earns its place
Classification, extraction, drafting and conversation. Used when judgement or language is genuinely required.
Integrations
APIs, webhooks, IMAP, payment providers. Most automation is careful joining of systems that already exist.
Dashboards
So you can see the automation working, and so the numbers survive the handover.
Brand and design
Where the automation is customer-facing and has to look like you built it deliberately.
How we choose
Not everything is worth automating
Worth automating means repetitive, rule-based, high enough in volume to matter, and stable enough to survive next quarter. Fail any one of those and we will say so.
The audit call works that out honestly. Sometimes the answer is a spreadsheet formula and twenty minutes of training — we would rather say so than sell you a project.
Bring us one process and we will tell you if it is worth it.
Forty-five minutes. We walk it end to end and put an annual number on the three biggest time sinks.
Book a 45-minute callOr email contact@have.digital